Frequently Asked Questions

How long does shipping take?

Orders are processed within 1 to 2 business days. Delivery takes 5 to 8 business days after dispatch, so the total estimated time is 6 to 10 business days.

Where do orders ship from?

We work with international fulfilment partners and ship directly from Asia. Our local returns centre is based in the United Kingdom.

What is your return policy?

You can return any item within 30 days of receiving it, no questions asked. Full details are on our Returns page.

How do I track my order?

You will receive a tracking link by email within 24 hours of dispatch.

What payment methods do you accept?

We accept American Express (AMEX), Apple Pay, Diners Club, Discover, Google Pay, Mastercard, Shop Pay, and Visa.

How can I contact you?

Email us at support@cnocnaloch.co.uk or call +44 7462 218348, Monday to Friday, 9am to 5pm.

QUESTIONS? WE'VE GOT YOU COVERED!

Available from Monday to Friday, 9am to 5pm.