Terms of service

Overview

By visiting our website and placing an order, you agree to the following terms. If you do not agree, you should not use our website.

Eligibility

You must be at least 18 years old to place an order, or have permission from a parent or legal guardian. By placing an order, you confirm your information is accurate and that you are legally able to enter into a contract with us.

Account registration

If you create an account, you are responsible for keeping your login details secure and for all activity under your account. We reserve the right to refuse service or close accounts at our sole discretion.

Products

Product images are for illustration purposes and may vary slightly from the actual product.

Product availability

All products are subject to availability. If an item is out of stock after you order, we will notify you and issue a full refund or ship a replacement with your approval.

Pricing

All prices are in GBP and include applicable taxes. We reserve the right to change prices at any time. In the event of a pricing error, we may cancel orders placed at the incorrect price and issue a full refund.

Payment methods

We accept American Express (AMEX), Apple Pay, Diners Club, Discover, Google Pay, Mastercard, Shop Pay, and Visa. Payment must be completed in full before your order is shipped.

Order acceptance

Your order is an offer to buy from us. We reserve the right to accept or decline for any reason, including product unavailability, pricing errors, or suspected fraud.

Order processing and cancellation

Cancellations can only be accepted within 12 hours of placing your order. After this window, the order will be processed and shipped.

Shipping and delivery

Shipping times are estimates and not guaranteed. We are not responsible for delivery delays caused by carriers, customs, or events outside our control. Full details in our Shipping Policy.

Returns and refunds

Returns and refunds are handled under our Returns and Refund Policy, which forms part of these Terms.

Errors, inaccuracies and omissions

There may occasionally be information that contains typographical errors, inaccuracies, or omissions. We reserve the right to correct any errors at any time without notice.

Prohibited uses

You may not use our website or products for any unlawful purpose, to violate regulations, to infringe on our intellectual property, to harass or discriminate, to submit false information, to upload viruses, or to interfere with our security features.

Intellectual property

All content on this website, including text, images, logos and designs, is owned by Cnocnaloch or used under license. You may not reproduce, distribute, or use any content without our written permission.

User-generated content

If you submit comments, reviews, or other content, you grant us a non-exclusive, royalty-free right to use, reproduce, and publish it. You are solely responsible for the content you submit.

Third-party links

Our website may contain links to third-party websites. We are not responsible for their content, accuracy, or opinions.

Warranty disclaimer

Our products and website are provided "as is" and "as available", without warranties of any kind, express or implied, except where required by law.

Limitation of liability

To the maximum extent permitted by law, we are not liable for any indirect, incidental, special, consequential, or punitive damages. Our total liability will not exceed the amount you paid for the product in question.

Indemnification

You agree to indemnify and hold Cnocnaloch harmless from any claims, damages, losses or expenses (including legal fees) arising from your breach of these Terms or your violation of any law or third-party rights.

Force majeure

We are not responsible for any failure or delay caused by events outside our reasonable control, including natural disasters, strikes, war, terrorism, pandemics, or government actions.

Severability

If any provision of these Terms is found unlawful or unenforceable, that provision will be limited or removed to the minimum extent necessary, and the remaining provisions will stay in full effect.

Termination

We reserve the right to terminate these Terms and refuse access to our website or services at our sole discretion without notice, for any reason including breach of these Terms.

Governing law and dispute resolution

These terms are governed by the laws of England and Wales. Disputes will be resolved in the courts of England and Wales. For EU consumers, you may also submit disputes via the European Online Dispute Resolution platform at ec.europa.eu/consumers/odr.

Changes to these terms

We may update these terms from time to time. The updated version will be posted on this page. Continued use of our website means you accept the updated terms.