Privacy policy

What data do we collect?

When you place an order with us, we collect your name, email address, shipping address and payment details. We also use cookies to gather browsing data, which helps us improve your shopping experience on Cnocnaloch.

How do we use your data?

Your data is used to process and deliver your order, keep you updated on its status, and improve our website. We never sell your personal data to third parties.

How long do we keep your data?

We retain order information for 7 years, as required by tax law. Marketing data is kept until you choose to unsubscribe, and cookie data is automatically cleared after 12 months.

Third-party services

We run our store on Shopify, and may share your data with payment processors, shipping partners, and email marketing tools where necessary to fulfil your order or stay in touch with you.

International data transfers

Some of our service providers operate outside the European Economic Area. Whenever your data is transferred internationally, it is safeguarded through standard contractual clauses or equivalent protections.

Children's data

Cnocnaloch is not intended for use by children under 16, and we do not knowingly collect data from anyone under this age.

Your GDPR rights

You have the right to access, correct, delete, or request a copy of your personal data. You may also object to how it's processed or withdraw your consent at any time. To exercise any of these rights, reach out to us at support@cnocnaloch.co.uk.

Cookies

Our website uses cookies to enhance your browsing experience. You're free to disable cookies through your browser settings, or manage your preferences via the cookie banner on our site.